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Terrible customer care. Didn’t respond to the email even for over 7 working days excluding the weekends.

They don’t send proper documents to postal office, and it was held by customs and returned back to them.

And when I inquired about it, they just decided to be lazy and not investigate the reason for the delay. Straight up ignored/refuses to look in to the reason, told me to contact uk postal service, when it never even got to the uk postal service.

Then they refunded it, but excluding the shipping costs, like it was my fault it got returned. Like how can they charge me shipping for something that never came to. Left a couple of messages and emails and then they did eventually refund the £21.

Yes they charge premium shipping costs but use terrible shipping companies. Terrible customer care , international customers please avoid.

Honestly I was a customer who wanted the product, had they asked me what I wanted to do I would have asked them to resend it, but they didn’t even give me the option.

They have now stopped responding - but I’m yet to see the refund in my bank.

When I received the bag, there were some loose strands on the straps which I found annoying considering the price, but I shrugged it off. I have now only used the bag ten times going to and from work, always being gentle with it, and the corner is already wearing off. This is extremely disappointing. I thought I was investing in a quality bag for $125 but to already be showing such wear and tear after only TEN days of use is so disheartening. I was thinking about purchasing other products from Poppy & Peonies but no longer have faith in receiving a good quality product for the price I am paying.

Arrived extremely damaged and unwearable , company did not offer any solution except a shipping label, but i am still of the hook for the original shipping costs ($15). Extremely neglegent company.

Nice bag for everyday use. Sturdy with Lots of compartments. Also, pack & shipped with love. ❤️

Love this bag, exactly what I was looking for. Perfect bag for work, fits everything I need plus more.

Its really big and fits everything i need it to

I really love my backpack, unfortunately it arrived with a hole in the leather on the very front. I immediately contacted customer service, and it’s been over two weeks with no response. Hopefully I hear from them soon after the holidays, and if I do I’ll update this review.

I was debating getting this bag for so long! I looked at countless leather backpacks and none compared to the elegant look or perfect size of the one that Poppy & Peonies has available. I am a law school student and it is the perfect backpack for stylish but functional and carries all my stuff without any issues. I have been using it for a few weeks now and am so happy I made this purchase!

love 😍

Bought as a gift for my daughter - it is beautifully made and looks durable - can’t wait to give it to her - I think It will serve her well throughout her university days and beyond

I actually found this backpacks month before I ordered it. I told myself if I was accepted into the program I applied for I would order it, and that’s exactly what I did and I love it!!

Commuter Backpack black

Excellent bag for work, especially for teachers. Plenty of room. Very functional.

Where do I start with all the things I love about this purse???

1. Love that it is a Canadian company founded by women.
2. Love that all the packaging it arrived in was recyclable and COMPOSTABLE! It was all packaged so beautifully too!
3. The purse material feels so soft and high quality.
4. The purse design is so functional. I love the space for my water bottle (my Owala fits in and the purse will still zip shut!). I love that the laptop sleeve is removable (because I am not using this as a work bag). I love all the compartments inside for keeping my big bag organized. I love that I can even fit a smaller purse inside so that if I just want to grab and go with a smaller purse it is easy.
5. I love that it has a removable strap.
6. I love the camel colour - such a versatile colour for all seasons.
7. Love the trolley sleeve for travelling - so great to be able to easily slide it onto my luggage handle securely.

I cannot say enough great things about this purse. I will definitely purchase from this company again!!!

Love it! This bag has helped me change my morning routine by keeping me organized on a daily basis. I now pack my water, vitamins, keys, computer, creams - it fits everything!

This bag is amazing! I can’t wait to get another color

Such a great work bag! I love everything about it! The cup holder is my favorite part! But the bags great quality is a very close second! 10 outta 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I bought this for work. It holds so much but looks way more professional than a backpack!

This has been the best work tote for my wife. She finally has enough room to carry everything she needs with her everyday.

Daily Tote Black

I use it for work and I love it! Everyone who sees it asks me where I got it. Fits my @thebirdspapaya tumbler!

Great material and beautiful packaging coming from someone who owns many designers.

I have used it multiple times as my free bag on flights. It’s roomy enough and fits well under the seat. I love all the compartments and holds lots of items that I can easily access when needed. The removable laptop section is also fantastic as I usually don’t travel with one so I like the extra space for compressible packing cubes instead.

I have to say I love this tote. I have tried all the totes P&P have but adore this tote. It’s got more space and space for all of my dailies as well as my work and mama stuff. The only thing that comes close is the multitasker.

The reason I gave it 4 not 5 stars is the shoulder strap ( the longer one) is quite harsh on my shoulder and has completely detached twice, which has led my paperwork,work laptop and all my needed things( wallet, keys, phones, lip balm) sprawling. A bit frustrating.

I love this bag the only thing I wish it had was a few more pockets so I can put my AirPods, lipgloss in instead of just throwing it in the bottom but still not a deal breaker. I did have an issue with the first bag I received as the stitches fell out but contacted support and they were beyond fantastic and helpful and replaced it no problem. I will be ordering more 100%

I needed a crossover bag for my trip to Europe this summer. This is the perfect bag! It has enough space to hold my necessities like my wallet, sunglasses, makeup and more. Plus, it will keep my belongings safe from pickpocketers. I’m already thinking of purchasing another sidekick in camel. I absolutely love this bag!

This bag is amazing! Everything you need fits in the bag and this bag is fat proof! I always struggle to find a nice/cute crossbody bag but the strap is always to short. Not with this bag because of the extender! You really deserve a big big compliment for this idea and this really nice that the extender is free. You really include everybody with this, I am a big fan!

Love to wear it as a cross body bag.
Lots of room
Ready to wear with my black boots for fall.
Thankyou.
Great design 🙂

The bag is lovely I wanted one for a longtime however mine came with lose strings on the strap. Not very appealing for the price.

Perfect little bag for on the go!

Love, love, love this backpack! I needed something professional, pretty and practical. The Commuter Backpack checked all the boxes.the color is gorgeous, the vegan leather is supple and soft, and the quality is excellent. I can't recommend this bag highly enough!

Really frustrated because a zipper and one of the leather tabs have already broken, and I bought less than two months ago. I really loved the bag, but it's not durable and also the thread on the top strap is frayed. Was it made cheaply? Not sure, but rly disappointed.

This is the greatest backpack!! It’s gorgeous and roomy. The hardware is elegant and it goes from day to night seamlessly. The P&P customer service team is absolutely wonderful as my beautiful backpack had an imperfection upon opening and they sent me a replacement immediately. I can’t wait to travel the world with this bag!

I absolutely love my backpack! It’s the perfect size and its compartments are well positioned (ie water bottle). I love the color and the way it feels on my shoulders/back. Great buy!

Light weight, spacious, efficient and cute!

Great work travel bag! Love it!

I've ordered several work backpacks. This one hits everything that I've been looking for. Great quality. Sufficient storage. Cute. Fair price. I'd order a second one in a new color, too.

The commuter backpack is great! I did a lot of travelling/flying this summer and it worked great as my carry on item. It has tons of room without being too big, has a trolley sleeve (which is a game changer) and lots of pockets which I love! While waiting in line to board a flight a woman asked where I got my bag. When I told her it was from Poppy & Peonies she said "I thought so, I love it!"

I wanted a new backpack for work, in a colour other than black. I got the Commuter in 'fog' and it's perfect. The main section opens superwide so I can fit my computer and all my other work essentials.

Love this bag! It is great for work.The only reason I gave it 4 stars is it is almost too small. It forces me to not take everything (not a bad thing!).

it’s a cute backpack and it surprisingly comfortable for being more like a purse. Hope it lasts well as well

It's exactly what I was looking for! I'm in love with this bag, it's chic for work and travel with pleanty of storage and a place for my bottle.

Great quality and so many areas to keep your belongings. Love the matching bag charms too!!

I want to give it a 5 as its very functional and I love it. Unfortunately, i had some quality issues (tag and badge) with both the bags I was sent (batch issue?), but they offered an full refund or a completely different bag which I took them up on. Opted for the Nomad but I still love and can use the Commuter Bag. I donated the other one to someone in need.
Great company and my issues have not put me off buying more. Excellent customer service and thanks so much.

I love it! I work in the medical field. It's so versatile for my needs, so much room for everything I use throughout my jobs. It's not Oklahoma Red, It's close enough! I love the commuter backpack, I own two! Berry & Plush Thank you so much!!!

Such a nice colour! Good quality, amazing otganization options and holds a lot!

I am a **** for bags...lol! I have countless numbers of them but this one is absolutely gorgeous! Stunning. The color, the size the FEEL! It is so soft and smooth. I absolutely love it. The packaging was gorgeous as well. Will definitely purchase again.

Commuter Backpack Berry

I like it, but it feels very diaperbag-ish. My main goal was a bag that had a pocket that lfit my Kindle Scribe in it's case - it does that.

Yes, I’ve been using the GO-GETTER TOTE and I love it! It’s roomy, stylish, and super practical for my day-to-day. Thank you for creating such a useful piece.

Love it! Fits everything I need for work in one bag! And beautiful!

I debated on buying this bag for months. I saw all the social media ads and was eventually influenced and got one. The stitching on the handle is already coming apart and will need to be taken to a seamstress to mend. It also does not zipper when you have your laptop and water bottle in at the same time. This was what made me buy it, so overall I’m pretty disappointed and feel the videos are misleading. Just my experience….

So far so good! The water bottle pocket is my fav!

I really like the grey purse, thought the crossover would have had a bit more room, but happy with it

Love the colour and material.

Love this bag for a carry all back and forth to work! I especially appreciate the different pockets and sections to keep everything organized and easily accessible..

Its perfect! Fits everything i needed it to and more. Love it !!

The bag is great lots of storage. The only thing that would have been nice would the bottom was a little stiffer to allow it to sit on the floor and not flop over

I absolutely love this! It looks great and holds everything I need. The water bottle holder is genius!

I really love the actual bag. The sand colour is more on the peach side so I’m not crazy about it.

Love the colour, and the amount of room for all my “stuff”

Although I love your high quality standards, I find it very large and heavy. Wil likely give it as a Christmas present to someone.

There is so much good to say! I have the sand color. It’s a beautiful shade. I love the people finish, it’s hard to tell this bag is not leather. The pink interior allows you to see all of your contents and is an upgrade from a average hand bag interior tan… I carry a file or two, my laptop, a tech case, my Stanley water bottle, another case for my type 2 diabetes gear, two sets of keys on the key leash, hair clip in one of the pockets, protein bar and tissues in another, and in the zip pocket I carry my pens, and a business card case and an exterior phone charge. I use the exterior sleeve to hold my cell phone when I’m going in and out of buildings. This bag keeps everything neat and tidy and keeps me looking and feeling professional! ♥️

Colour is beautiful! Lots of pockets and spots to store things. Love it! So functional for my daily work bag

I love this tote bag! It fits everything I need and isn’t super heavy. The material is very nice and the blush color is pretty. I see there are new colors for the fall and I’m tempted to get another one. I’ve been looking for a good work tote and this is perfect!

This is my second daily tote because I fell in love with my first one and now NEEDED pink! My other one is black. I’m obsessed with the organization options with these bags. It allows me to manage my company, my job and my family all in one bag. Always getting compliments on this bag everywhere I go,

The bag is beautiful but it just didn’t live up to the hype. I don’t like that the laptop sleeve is in the middle of the main compartment but only secured by 2 snaps. It didn’t feel secure and it covered 2 pockets. The bag seems like it would be good if it is fully packed but less than that, it is too floppy. Additionally, returning the bag to Ontario from the US was a major hassle and you have to pay shipping and customs fees.

Perfect organization with multiple interior pockets and bonus exterior pockets, including one kind of hidden Pocket.. The flexibility of the removable laptop sleeve makes the bag useful for multiple purposes. And the material is easy to wipe off.

It was a gift actually. I know she loves it!

Love the print! Fits all I need.

Great organization, size and quality!
Just ordered another one in a different pattern!

Wow!
Il est juste parfait

Great company and always cuter in person

I love this bag. The color, the size, and the organization it provides. It fits over my luggage handle perfectly and lets me take everything with me I need!

Love it ! Excellent quality!